Discover an exceptional shopping experience at Joujou.ch - a guarantee of unrivalled quality!
For more than a decade, our online sex shop has been winning over a growing number of customers, and we'd like to express our deep gratitude to you. Your valuable experiences have contributed to the constant evolution of our online store, both in terms of our product selection and our customer service.
At Joujou.ch, we take pride in providing you with a unique shopping experience. Our commitment to quality is reflected in every aspect of our business. You'll find a meticulous selection of carefully chosen products, designed to meet your most intimate needs. Each item is rigorously selected for its exceptional quality, giving you absolute peace of mind.
But our commitment to you goes far beyond our product range. Our dedicated customer service team is here to support you every step of the way. We pride ourselves on providing a personalized and attentive service, answering all your questions and guiding you towards the choices that best suit your preferences.
By choosing Joujou.ch, you're doing much more than making a simple purchase. You're joining a dynamic and passionate community of satisfied customers who appreciate the quality and discretion we offer. Your trust is our greatest reward, and we're constantly working to earn and strengthen it.
When you choose Joujou.ch, you're choosing quality, trust and absolute satisfaction. We invite you to browse our online store today and discover for yourself what sets us apart.
Welcome to Joujou.ch, your destination for high-quality intimate shopping!
Here are 10 good reasons to place your trust in us:
Our website has been around since 2005, and was one of the first of its kind! Often copied but never equalled, in 2007 we created and registered Condomplanet SàRL. Our SME is based in Sion in the canton of Valais. We don't do drop-shipping, and all our parcels are shipped from Switzerland to ensure the best possible tracking from order placement to delivery to the customer.
Our motto: Your satisfaction.
In 2012, to better serve our customers, our company underwent an audit and met over 70 quality criteria to obtain the Trusted Shops quality label. These criteria are continuously developed by independent consumer and data protection organizations. Compliance with the criteria is regularly checked by economic lawyers and IT experts.
As a customer on our JouJou.ch website, you have the option of insuring up to CHF 4,000 against loss of payment in the event of non-delivery or return of goods. The guarantee period is 30 days. Condomplanet SàRL will cover the costs of Buyer Protection for you! Trusted Shops employees will help you with any problems you may encounter when shopping online.
On JouJou.ch your connection is secure throughout the site. We use an SSL certificate to protect your personal data. On each page, you'll see a URL starting with https with a small padlock in front of it.
We deliberately avoid listing certain products on our site, which in our opinion do not meet 100% of our quality criteria. The products for sale on our site are safe for the body and have no side effects.
For your convenience, we offer multiple payment options on our website. You can pay by invoice, bank transfer, PayPal, Visa, Mastercard, American Express, TWINT and PostFinance. All these payment methods are 100% secure. None of your bank details are recorded or stored in our databases. For greater discretion, your credit card statements will appear under Joujou.
To best meet your expectations, we offer multiple delivery options. In fact, you can choose your shipment between:
- PostPack Priority (24 to 48h00 working days)
- Swiss Express (guaranteed next-morning delivery by Swiss Post)
- Against signature.
Orders placed before 5:00 p.m. are dispatched the same day (working days) and delivered the following day. You can track the status of your order thanks to the tracking number that is automatically sent to you by email or sms as soon as your package leaves our premises. If we are unable to deliver on time due to a stock shortage, we will offer you a 10% voucher on your next order.
Discretion is of paramount importance to our customers. That's why all our parcels carry no inscriptions concerning their contents, nor logos or advertising about our company. You won't receive any newsletters or advertising from us by post or email unless you request it.
You have the option of receiving SMS notification when your parcel is dispatched. You will receive a message from JouJou.ch telling you that your parcel has left, as well as a link to the tracking number so you can follow the progress of your order.
Not everyone is Internet-savvy. That's why our developers work tirelessly to bring you a site that's easy to use, with clearly defined product categories and a simple tree structure. Everything is done to make your online visit pleasant and easy. The descriptions on our product pages are simple, complete and written in 4 languages FR/DE/EN/IT . You'll also find information on material, size, power supply and sometimes weight.
Our customer service is at your service. Please do not hesitate to send us your suggestions, comments or remarks. Our electrical products are guaranteed for 2 years. In the event of a problem, our customer service is at your disposal. Any defective products will be replaced as soon as possible, provided the terms and conditions are respected.
If you can't find an item on our site, you can also contact our customer service department, who will certainly be able to order it for you.
All our prices include VAT. Product prices are always based on the manufacturer's recommendations.
